Refund & Cancellation Policy

NavUgate Coaching is committed to delivering meaningful, measurable value in every engagement. The following policies apply to all coaching services.

Session cancellations and rescheduling
Sessions cancelled or rescheduled with at least 24 hours’ notice may be rebooked at no additional charge. Sessions cancelled with less than 24 hours’ notice, or missed without prior communication, are considered completed and are non-refundable.

Coaching packages
Unused sessions within a coaching package may be rescheduled within 90 days of purchase. After 90 days, unused sessions expire and are non-refundable.

Assessments
Leadership assessments (including Hogan and other validated instruments) are non-refundable once the assessment has been ordered or administered, as these involve third-party licensing and processing fees.

Discovery calls
Discovery calls are complimentary and carry no obligation.

Requesting a refund
If you have questions or concerns about a charge, please contact chris@navugate.com. Requests are reviewed individually and responded to within two business days.

Last updated: July 2026